the identified issue, the required service, the proposed solution, the estimated cost and, where applicable, the approximate duration and conditions of the intervention are discussed and confirmed.
iTechServiceTM
Terms and conditions
The website iTechServiceTM serves to present and promote IT and Web services.
01
About the provider and scope of services
The work is carried out by an independent professional, under the trading name iTechServiceTM, with over 10 years of experience in the IT and Web field.
The intervention area for IT services requiring call-out covers Timisoara and Timis County.
Web, SEO, website and application development, digital marketing and consultancy services can be provided online for clients from Romania and abroad.
02
Prices
The prices displayed on the website are indicative and may be updated.
For an urgent intervention or one carried out outside the 08:00–20:00 interval, a single additional fee of 100 lei/intervention applies. If both situations apply to the same intervention, the fee remains 100 lei and is not cumulative. The cost is confirmed before the intervention.
The final cost of a piece of work is determined based on:
- the complexity of the service;
- the time required for completion;
- call-out, where applicable;
- the components or materials required;
- licences and third-party services, if required;
- the client's specific requirements.
Before work begins, the client may be informed of the details and estimated cost of the service.
03
Appointments and enquiries
Submitting a contact form, an enquiry via WhatsApp, e-mail or telephone does not automatically constitute acceptance or confirmation of a job.
The request is reviewed, and details regarding the service, availability, scheduling and, where applicable, the estimated cost are subsequently confirmed with the client.
04
Execution of work
The work is carried out depending on the nature of the service and the conditions agreed with the client.
On-site IT services
Interventions are carried out at the client's home or office, within the service area specified above. Scheduling, work and costs are confirmed prior to the intervention. Availability and intervention time depend on location, schedules and the complexity of the request. Warranty conditions are presented separately in the "IT Intervention Warranty" section.
For Web, SEO, software and other services carried out online, the execution timeframe is established according to the requirements and complexity of the project.
Websites: free demo and price established before purchase
iTechServiceTM offers a free demo version, with no obligation to buy, through which the client can see what their business website could look like. Following the demo presentation, we discuss the desired additions, modifications and functionalities. The final price and included content are established together with the client, who decides whether they wish to purchase the website. Requesting or presenting the demo does not obligate the client to buy.
Turnkey delivery, including content
The creation of the website includes the complete preparation of the agreed project, not just the technical installation and configuration. iTechServiceTM creates and organizes the pages, prepares and enters the content, descriptions and images, creates the product and service pages, and enters the products and services established in the offer. Upon delivery, the website is fully prepared for use; the client does not have to build or complete it technically.
The client provides accurate information about the business, products, services and prices, the necessary access and any materials they own, if applicable. If they have no materials, iTechServiceTM creates the texts and visual materials required for the website. The project includes the requirements and functionalities desired by the client, jointly established in the accepted quote, and is delivered complete, turnkey. The client confirms the accuracy of the content before publication. The number of pages, products and services, functionalities and any costs for domain, hosting, licences or third-party services are clarified in the accepted quote.
Free assistance and administration for 30 days
Every client who purchases a website benefits from free assistance and administration in the first 30 days from delivery, within the iTechServiceTM warranty. Support concerns the use and administration of the delivered website, as well as the remediation of issues related to the completed work. The complete preparation of the website up to delivery is included in the project creation and does not replace this support period.
New developments that exceed the agreed project are discussed separately and do not involve costs without the client's agreement. After the 30 days, the continuation of assistance and administration is established separately; the offer does not imply unlimited free administration. These conditions do not limit the applicable legal rights of the client.
05
IT intervention warranty
IT interventions benefit from a 30-day warranty for the performed work.
The warranty applies when the same problem reappears as a result of the intervention performed by iTechServiceTM, provided that the problem was not subsequently caused by the user, improper use, an external incident or another fault independent of the performed intervention.
What the warranty covers
The warranty covers the correction of the performed work when the same problem reappears due to the carried-out intervention.
What the warranty does not cover
The warranty does not cover:
- new faults;
- damage;
- viruses;
- subsequently made modifications;
- improper use;
- issues caused by external incidents;
- other faults independent of the intervention carried out.
Assumed timeframe
For IT interventions, scheduling and resolution are normally carried out within a maximum of 48 hours. During periods with high order volumes, this timeframe may be extended. We communicate and confirm the estimated interval with the client before the intervention.
Clarity before, during and after the work
the client is informed about additional findings that arise, necessary modifications or work that exceeds the initial request. Additional work involving extra costs is not carried out without the client's information and agreement.
the work carried out and, where applicable, recommendations for use, maintenance or prevention of the problem recurring are presented to the client. In the case of interventions that benefit from a warranty, the client receives the necessary information regarding the warranty conditions and period.
06
Client responsibility
The client is responsible for providing the information, access and materials necessary to perform the service, when these are requested.
In the case of services involving the client's data, accounts or systems, the client must hold the rights to the transmitted data and materials and provide the necessary access under the established conditions.
07
Public profiles and reviews
For additional information about the activity, services, projects and client experience, public profiles and external platforms associated with iTechServiceTM can be consulted.
Reviews published on external platforms are managed by the respective platforms and represent the opinions and experiences of the users who published them.
Links
08
Contact
Provider
Bera Nicu-Aurel – sole proprietor
Trade name
iTechServiceTM
Phone and WhatsApp
0726 443 849
E-mail
contact@itechservicetm.com
Coverage area for onsite IT services
Timisoara and Timis County
Online services
Romania and international
Google Reviews
Experiences shared by our clients
5,0 / 5 out of 20 Google reviews.