Super OK! Recommended
IT
IT Essential subscription
Preventive support and remote assistance for a computer used daily.
IT Essential — support for one device
- Remote support for one PC or laptop
- Up to 2 hours of assistance per month
- Updates and security checks
- Quarterly preventative optimisation
- Priority over non-subscription requests
Note: the subscription is activated after an initial evaluation. Costs for domain, hosting, licenses, components, and advertising budgets are not included, unless explicitly mentioned.
Frequently asked questions about the IT Essential Subscription
How soon can the service be scheduled?
For IT interventions, scheduling and resolution are usually carried out within a maximum of 48 hours. During periods with high order volumes, this timeframe may be extended; we confirm the estimated time slot, working method and cost with the client prior to the intervention. For Web projects and applications, the timeframe is established separately, depending on the project.
What needs to be prepared before the intervention?
Briefly prepare the observed issue, access to the equipment and, when relevant, the necessary accounts or files. Do not send passwords in public messages.
Is the cost communicated in advance?
Yes. We establish what is needed and communicate the indicative cost before starting the work; any additional parts or services are confirmed separately.
Overtime and response time
After the hours included in the subscription are used up, additional work is charged at the normal rate for the requested service, communicated and confirmed with the client before execution. The response to the request and, for IT interventions, the scheduling and resolution are usually carried out within a maximum of 48 hours. During periods with high order volumes, this timeframe may be extended; we confirm the estimated time slot with the client. For web development and new projects, the execution timeframe is established separately, depending on requirements.
Preventative IT support for a small number of equipment items
The Essential package is suitable for professionals and small businesses who want regular checks, support for routine incidents and a clear record of covered equipment.
The service is available in Timișoara and Timiș County, including home visits depending on address and appointment. We establish the number of computers, locations, systems and types of requests included. Parts, licences, advanced data recovery and call-outs outside scheduled hours are quoted separately.
What you receive
- basic inventory for included devices;
- preventative checks and routine support;
- onsite interventions within agreed limits;
- request history and replacement recommendations;
IT service in Timișoara and Timiș. Requests can be sent via form, phone or WhatsApp on 0726 443 849.
Service and information verified by the iTechServiceTM team, with over 10 years of experience in IT and Web. Updated on .
Frequently asked questions
Who is the IT Essential subscription suitable for?
Small businesses and professionals with few devices who need prevention and predictable support, rather than extended availability.
Are parts and licences included?
Not automatically. External costs are communicated and approved before purchase.
How is the start of the subscription established?
We confirm the covered services, the included volume, the necessary access and the activation date before starting the collaboration. Requests are handled according to the conditions of the accepted package.
What information is required for subscription activation?
We determine the number of computers, locations, systems, and types of requests included. Parts, licences, advanced data recovery, and out-of-schedule emergencies are quoted separately.
What does the „IT Essential Subscription” service include?
Preventative support and remote assistance for one daily-used computer. Before starting, we check the request, explain the recommended solution and confirm what is included.
Where is this service available?
The service is available in Timișoara and Timiș County, including home callouts, depending on address and selected time slot.
How much does it cost and when do I get the final price?
The indicative price displayed is "from 1.050 lei / month". The final price is determined according to requirements, preferences and complexity and is confirmed before starting. Any external costs and additional work are specified and accepted separately.
How do I request the service or an appointment?
You can send a quote request, schedule a visit from the website or contact us at 0726 443 849 by phone or WhatsApp. We will get back to you with the next steps and the available slot.
Google Reviews
Experiences shared by our clients
5,0 / 5 out of 20 Google reviews.